[moneydance] Expected response time for requests sent to support at moneydance.com

[Scott M. Neal]

Hello fellow Moneydancers!

	What is the expected response time for a request sent to
support at moneydance.com?  I submitted a request on 25 March, and a  
follow-up
on 2 April, and have received absolutely no reply (tracking on fogbugz).

	I'm using real data, so I'm hesitant to post my query to support
verbatim here, but the 2 issues are:

-- How to get a DivReinvest transaction to pull the money from the  
cash account for the investment (it isn't, and that's causing the  
balance of the cash account to be invalid).

-- Why on one, and only one, investment account, for purposes of  
calculating the current value of the account, MoneyDance is  
substituting the price of the investment with the number of shares,  
thus using the number of shares twice in the calculation (and coming  
up with a MUCH larger value for the account's current value than it  
actually is)

	For the first problem, I have looked and looked on forums, and
have seen very few replies, and the replies that I have seen seem to
focus on tweaking the Fees entry in the DivReinvest transaction.  I have
tried this, and it not only seems like a complete kludge to have to
do this, it also auto-changes other values in the transaction that I
don't want it to.

	The second just seems like a bug, but I need verification.

	I really like MoneyDance, but it absolutely need to understand
how to (and MoneyDance has to actually) deal with investment  
transactions
correctly or I can't use it!

			Scott