[moneydance] Expected response time for requests sent to support at moneydance.com

[David Carlson]

Scott M. Neal wrote:
> Hello fellow Moneydancers!
>
> 	What is the expected response time for a request sent to
> support at moneydance.com?  I submitted a request on 25 March, and a  
> follow-up
> on 2 April, and have received absolutely no reply (tracking on fogbugz).
>
> 	I'm using real data, so I'm hesitant to post my query to support
> verbatim here, but the 2 issues are:
>
> -- How to get a DivReinvest transaction to pull the money from the  
> cash account for the investment (it isn't, and that's causing the  
> balance of the cash account to be invalid).
>
> -- Why on one, and only one, investment account, for purposes of  
> calculating the current value of the account, MoneyDance is  
> substituting the price of the investment with the number of shares,  
> thus using the number of shares twice in the calculation (and coming  
> up with a MUCH larger value for the account's current value than it  
> actually is)
>
> 	For the first problem, I have looked and looked on forums, and
> have seen very few replies, and the replies that I have seen seem to
> focus on tweaking the Fees entry in the DivReinvest transaction.  I have
> tried this, and it not only seems like a complete kludge to have to
> do this, it also auto-changes other values in the transaction that I
> don't want it to.
>
> 	The second just seems like a bug, but I need verification.
>
> 	I really like MoneyDance, but it absolutely need to understand
> how to (and MoneyDance has to actually) deal with investment  
> transactions
> correctly or I can't use it!
>
> 			Scott
>
> _______________________________________________
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> moneydance-info at moneydance.com
> http://moneydance.com/mailman/listinfo/moneydance-info
>
>   
Scott,

Try using this link to submit your problem: 'http://moneydance.com/help ' .
Usually someone responds within a day or two.
It sounds like your problems are too specific to be experienced by many 
users.


Dave