[moneydance] Expected response time for requests sent to support at moneydance.com

[Merv Curley]

On April 5, 2009 11:47:42 am Scott M. Neal wrote:
> Hello fellow Moneydancers!
>
> 	What is the expected response time for a request sent to
> support at moneydance.com?  I submitted a request on 25 March, and a
> follow-up
> on 2 April, and have received absolutely no reply (tracking on
> fogbugz).
>
> 	I'm using real data, so I'm hesitant to post my query to support
> verbatim here, but the 2 issues are:
>
> -- How to get a DivReinvest transaction to pull the money from the
> cash account for the investment (it isn't, and that's causing the
> balance of the cash account to be invalid).
>
If you select Div ReInvest in the Action Col.  Then the amount will not go 
to Cash but stay with the Invest. account.

> -- Why on one, and only one, investment account, for purposes of
> calculating the current value of the account, MoneyDance is
> substituting the price of the investment with the number of shares,
> thus using the number of shares twice in the calculation (and coming
> up with a MUCH larger value for the account's current value than it
> actually is)
>
I have a number of Invest. accounts and have never seen this.  Make sure 
you have used the correct 'action'  for dividends is all I can think of 
right now.

Good luck.


-- 
Merv Curley
Toronto, Ont.Can

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