[moneydance] Expected response time for requests sent to support at moneydance.com

[Gordon Alley]

If you using a DivReinvest transaction, the Cash account won't be involved
at all. The dividend is used to purchase shares of the security at the
specified price without ever going into Cash, so the only balance affected
is the number of shares you own. A DivReinvest transaction is sort of a
combination of a Div transaction followed by a Buy transaction, with the
difference being that the funds never appear in the Cash account.
On the other hand, if funds in your Cash account (possibly from a dividend
previously received) are being used to purchase shares, that's a simple Buy
transaction, which will adjust the Cash balance appropriately.

Typically, if you are documenting a reinvested dividend, you should handle
it with a single DivReinvest transaction, not a Div followed by something
else.

-Gordon

On Sun, Apr 5, 2009 at 11:45 AM, Merv Curley <mcurley at eol.ca> wrote:

> On April 5, 2009 11:47:42 am Scott M. Neal wrote:
> > Hello fellow Moneydancers!
> >
> >       What is the expected response time for a request sent to
> > support at moneydance.com?  I submitted a request on 25 March, and a
> > follow-up
> > on 2 April, and have received absolutely no reply (tracking on
> > fogbugz).
> >
> >       I'm using real data, so I'm hesitant to post my query to support
> > verbatim here, but the 2 issues are:
> >
> > -- How to get a DivReinvest transaction to pull the money from the
> > cash account for the investment (it isn't, and that's causing the
> > balance of the cash account to be invalid).
> >
> If you select Div ReInvest in the Action Col.  Then the amount will not go
> to Cash but stay with the Invest. account.
>
> > -- Why on one, and only one, investment account, for purposes of
> > calculating the current value of the account, MoneyDance is
> > substituting the price of the investment with the number of shares,
> > thus using the number of shares twice in the calculation (and coming
> > up with a MUCH larger value for the account's current value than it
> > actually is)
> >
> I have a number of Invest. accounts and have never seen this.  Make sure
> you have used the correct 'action'  for dividends is all I can think of
> right now.
>
> Good luck.
>
>
> --
> Merv Curley
> Toronto, Ont.Can
>
> Linux    Sidux [Debian]
> KDE    v. 3.5.10
> Kmail  v. 1.9.9
>
>
-- 
Gordon B. Alley
http://www.gordonalley.com