[moneydance] Expected response time for requests sent to support at moneydance.com

[Steve Lessard]

Moneydance email support used to be top notch and second to none, but  
that was several years ago.  I hardly ever email it, but I have  
noticed a very significant drop in level of response, never mind level  
of support, over the past few years. Maybe that's why Sean says they  
are hiring for tech support.  I guess the short answer is don't hold  
your breath waiting for someone to write back.

To answer one of your questions, I don't think you can get a  
DivReinvest to take money out of the cash account.  The reason is that  
a DivReinvest is two transactions in one. It is both receiving the  
dividend and reinvesting it by buying additional shares.  I don't  
think you should be recording the dividend as money coming in as  
cash.  At least that's what I do.

-SteveL




On Apr 5, 2009, at 9:00 AM, moneydance-info-request at moneydance.com  
wrote:

> Message: 2
> Date: Sun, 5 Apr 2009 08:47:42 -0700
> From: "Scott M. Neal" <smnlists at senseption.com>
> Subject: [moneydance] Expected response time for requests sent to
> 	support at moneydance.com
> To: moneydance-info at moneydance.com
> Cc: "Scott M. Neal" <smnlists at senseption.com>
> Message-ID: <801D4601-A65F-4FFD-9319-AFF37006362E at senseption.com>
> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes
>
>
> Hello fellow Moneydancers!
>
> 	What is the expected response time for a request sent to
> support at moneydance.com?  I submitted a request on 25 March, and a
> follow-up
> on 2 April, and have received absolutely no reply (tracking on  
> fogbugz).
>
> 	I'm using real data, so I'm hesitant to post my query to support
> verbatim here, but the 2 issues are:
>
> -- How to get a DivReinvest transaction to pull the money from the  
> cash account for the investment (it isn't, and that's causing the
> balance of the cash account to be invalid).
>
> -- Why on one, and only one, investment account, for purposes of  
> calculating the current value of the account, MoneyDance is
> substituting the price of the investment with the number of shares,
> thus using the number of shares twice in the calculation (and coming
> up with a MUCH larger value for the account's current value than it
> actually is)
>
> 	For the first problem, I have looked and looked on forums, and
> have seen very few replies, and the replies that I have seen seem to
> focus on tweaking the Fees entry in the DivReinvest transaction.  I  
> have
> tried this, and it not only seems like a complete kludge to have to
> do this, it also auto-changes other values in the transaction that I
> don't want it to.
>
> 	The second just seems like a bug, but I need verification.
>
> 	I really like MoneyDance, but it absolutely need to understand
> how to (and MoneyDance has to actually) deal with investment
> transactions
> correctly or I can't use it!
>
> 			Scott
>
>