[moneydance] Expected response time for requests sent to support at moneydance.com

[Scott M. Neal]

Merv, Gordon, and others

	Thank you!  I suspected the first problem was my own fault,
and your quick response fixed it.

	Still having the second problem, but will send a request to
the website mentioned by Dave.  I still have received no reply from
the support at moneydance.com address (weird).

	I have another question now: My investment account's cash
account can bear interest, but I see no way to have the cash account
have an interest transaction that isn't tied directly to a security
(so I don't see how to use MiscInc, and it isn't a dividend).  How
do I post an interest transaction to the cash account of an
investment account?

			Thank you all again, really enjoying Moneydance,

				Scott


On Apr 6, 2009, at 9:00 AM, moneydance-info-request at moneydance.com  
wrote:

>
> Message: 3
> Date: Sun, 5 Apr 2009 14:35:13 -0500
> From: Gordon Alley <gordon.alley at gmail.com>
> Subject: Re: [moneydance] Expected response time for requests sent to
> 	support at moneydance.com
> To: General discussion related to Moneydance
> 	<moneydance-info at moneydance.com>
> Message-ID:
> 	<9694f6510904051235r43a3ce26p3505eed23f5da7a2 at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> If you using a DivReinvest transaction, the Cash account won't be  
> involved
> at all. The dividend is used to purchase shares of the security at the
> specified price without ever going into Cash, so the only balance  
> affected
> is the number of shares you own. A DivReinvest transaction is sort  
> of a
> combination of a Div transaction followed by a Buy transaction, with  
> the
> difference being that the funds never appear in the Cash account.
> On the other hand, if funds in your Cash account (possibly from a  
> dividend
> previously received) are being used to purchase shares, that's a  
> simple Buy
> transaction, which will adjust the Cash balance appropriately.
>
> Typically, if you are documenting a reinvested dividend, you should  
> handle
> it with a single DivReinvest transaction, not a Div followed by  
> something
> else.
>
> -Gordon
>
> On Sun, Apr 5, 2009 at 11:45 AM, Merv Curley <mcurley at eol.ca> wrote:
>
>> On April 5, 2009 11:47:42 am Scott M. Neal wrote:
>>> Hello fellow Moneydancers!
>>>
>>>      What is the expected response time for a request sent to
>>> support at moneydance.com?  I submitted a request on 25 March, and a
>>> follow-up
>>> on 2 April, and have received absolutely no reply (tracking on
>>> fogbugz).
>>>
>>>      I'm using real data, so I'm hesitant to post my query to  
>>> support
>>> verbatim here, but the 2 issues are:
>>>
>>> -- How to get a DivReinvest transaction to pull the money from the
>>> cash account for the investment (it isn't, and that's causing the
>>> balance of the cash account to be invalid).
>>>
>> If you select Div ReInvest in the Action Col.  Then the amount will  
>> not go
>> to Cash but stay with the Invest. account.
>>
>>> -- Why on one, and only one, investment account, for purposes of
>>> calculating the current value of the account, MoneyDance is
>>> substituting the price of the investment with the number of shares,
>>> thus using the number of shares twice in the calculation (and coming
>>> up with a MUCH larger value for the account's current value than it
>>> actually is)
>>>
>> I have a number of Invest. accounts and have never seen this.  Make  
>> sure
>> you have used the correct 'action'  for dividends is all I can  
>> think of
>> right now.
>>
>> Good luck.
>>
>>
>> --
>> Merv Curley
>> Toronto, Ont.Can
>>
>> Linux    Sidux [Debian]
>> KDE    v. 3.5.10
>> Kmail  v. 1.9.9
>>
>>
> -- 
> Gordon B. Alley
> http://www.gordonalley.com
>