[moneydance] Mis-directed transactions during downloading

David Carlson carlson.dl at sbcglobal.net
Tue Jun 2 15:32:37 EDT 2009


Floyd Justice wrote:
> Hi all.
>
> I am running Moneydance 2008 on a Macbook with OS X.  I installed  
> Moneydance last November and up until very recently was doing pretty  
> good.  I was downloading transactions from my bank where I have 2  
> accounts, a money market account and a primary checking account.  I  
> noticed that the checking transactions were showing up in the money  
> market account and vice versa when I downloaded transactions in  
> Moneydance.  I have spent a considerable amount of time on this and  
> cannot figure out why this is happening, nor can I figure out how to  
> put the transactions into the right account.  Any help would be  
> appreciated.
>
> On a second issue, whenever I tried to email this issue through the  
> support page, I get a message that the change I requested cannot be  
> made and no other instructions.  The same message appears when I try  
> to create an account on the support page.  This makes it impossible to  
> ask for help on the forum.  Can you shed some light on what is going  
> on?
>
> Thanks in advance.
>
> Floyd J.
> _______________________________________________
> moneydance-info mailing list
> moneydance-info at moneydance.com
> http://moneydance.com/mailman/listinfo/moneydance-info
>
>   
Floyd,

Regarding the mixed up accounts, try this:  On your next download 
carefully watch the prompt that tells you which account the transactions 
are going to land in.  If it is incorrect, try to correct it at that 
point.  If that does not work, you will need to delete your download 
configuration for each account and re-configure them. 

I'm not sure what is happening with the forum, it seems like the entire 
website has been flakey for a couple of months now.

Dave



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